Geilolia’s Terms and conditions

Our terms of order, payment, change, cancellation, rights, obligations, reservations and privacy.

The responsible organizer is Geilolia Hyttetun, Geilolia AS, Solstadvegen 2, 3580 Geilo

Phone +47 97 97 14 14.
VAT number: 894287942MVA.

Terms regarding the Covid-19 situation

Cancellation and changes due to coronary restrictions

If the government come up with new restrictions that prevent you from completing a booked stay, we will move the booking to another period or refund any amount paid.

If you have to cancel due to symptoms, quarantine or isolation, our usual cancellation conditions apply, which you will find when ordering and in your order confirmation. In such cases, we recommend contacting your travel insurance company.

General terms

These general terms and conditions apply between Geilolia AS and those who enter into an agreement with Geilolia AS as stated in the confirmation (the guest). The agreement applies to accommodation and purchase of other products and services.

When ordering cabins/apartments, the ordering person must be at least 23 years old. There is a requirement that the age limit is met in order for the guest to access the accommodation. If this requirement is not met, the value of the rental will not be refunded.

Order

A booking is binding as soon as a booking number is assigned to the guest. It is the guest’s responsibility to check that the arrival and departure date, as well as anything else that matters to the booking is correct.

Payment

You pay nothing when booking. The guest can pay safely and easily by card (VISA, MasterCard, Maestro). We will send payment card for card payment due 14 days before arrival. The guest will take the confirmation upon arrival. Contact us if you want an invoice. Own payment terms apply to group bookings.

Cancellation

All cancellations must be made in writing to Geilolia AS: post@geilolia.no.

Normally our last day of free cancellation is 14 days before arrival.
For cancellations more than 14 days prior to arrival, cancellation can be done free of charge. If the accommodation is cancelled less than 14 days before arrival the whole amount need to be paid.

Some rates and offers are non-refundable. This means that the stay has to be paid when booking, and will not be refunded if you wish to cancel. This is clearly stated when you book your stay.

For groups of 20 or more, stays can be canceled up to 45 days before arrival, and reduce bookings by up to 50% up to 30 days before arrival.

If you chose to check out on an earlier date, no amount for outstanding nights will be refunded.

Change of arrival and/or departure date should be made by phone +47 97 97 14 14 or by e-mail to post@geilolia.no

Insurance

We advise all our customers themselves to provide good insurance prior to travel, in case of illness, loss or damage to travel items, accident and liability.

Changes of behalf of Geilolia AS and the guest’s rights

Geilolia AS has the right to change the terms of residence and activity if the guest can be offered equal services.

Guest Obligations – Rules of Procedure

The guest is obliged to comply with the rules and regulations applicable to the accommodation and the area.

Between 23:00 and 07:00 the guest is obliged to pay attention and keep a low noise level for the sake of other guests. If there is noise and noise that is to the detriment of other guests, this will be stated. If the claim is not followed, immediate rejection will be made. In such situations, the rental amount is not refundable. If a security company is to be expelled due to noise, this will be billed to the guest.

Violation of the smoking ban entails a cleaning fee of NOK 6000. Smoking is only permitted outside the cabins due to Norwegian law.

Pets can be brought on some of our units at a small surcharge. Do you want to bring pets, please state it when booking, so that you get a unit where you can bring pets.

The guest is liable to damage to Geilolia AS for damage caused to buildings, fixtures or inventory. The guest is obliged to pay the Geilolia AS for additional costs due to the tenants and accompanying persons’ behavior.

Cleaning is included in the price, but it is expected that the guest will tidy up the unit before departure. This means that the guest cleans tables and kitchen areas, do the dishes and remove garbage and bottles from the accommodation. Bed linen should be removed and put designated bags in the hallway upon departure. Remember to close all doors and windows.

If the guest leave the unit so dirty or cluttered that the cleaning staff must spend extra time to make it ready, an additional fee of min. NOK 1500 will be charged.

Any complaints during your stay must be submitted to Geilolia AS immediately by 11.00 the day after arrival. Thus, the defect / error can be corrected immediately and with the least disadvantage for the guest. Lack of claim will result in loss of entitlement to subsequent claims.

Reservations and force majeure

Geilolia AS and our subcontractors are not responsible for unsatisfactory weather conditions, closed facilities or other conditions beyond our control. We make reservations about errors and changes in our price lists, description of services and technical conditions.

Privacy

When registering personal information, the guest agrees that Geilolia AS uses the personal information to fulfill Geilolia AS’s obligations towards the guest. Customer data is not shared with a third party. Customer data is stored in accordance with Norwegian law.

Our full privacy policy can bet found at:
https://geilolia.no/en/information/privacy-policy/